On May 1, 2026, One NZ faced a significant internet outage due to a software bug from one of its technology partners. The disruption affected many customers in major cities like Christchurch and Wellington, causing frustration and confusion.
The issues began early that Friday morning. By around 10:57 AM, reports flooded in about dropped calls and interrupted internet service. Customers were left scrambling as they tried to connect with loved ones and businesses.
One NZ took responsibility for the incident and worked diligently to resolve it throughout the day. They opened satellite access to more customers in the affected areas, attempting to restore some level of connectivity.
As the situation unfolded, many turned to local organizations such as IT NEAR U for support. They received around 15 phone calls from concerned customers seeking assistance with their service issues.
The outages had broader implications as well. Automobile Association (AA) centres across the lower North Island and the entire South Island were forced to close due to the lack of connectivity. This left many without essential services during a busy time.
Jason Paris, a spokesperson for One NZ, expressed regret over the situation: “Although it was in isolated parts of the lower North Island and South Island, it’s just not good enough.” Meanwhile, 2degrees confirmed that their services were also impacted by the One NZ incident.
Customers voiced their concerns about communication during this time. Many felt frustrated by the lack of updates from One NZ regarding the ongoing outages. One NZ acknowledged this feedback, stating, “We’re sorry for the disruption, and our teams are working hard to get everything back up and running as quickly as possible.”
The importance of reliable internet connectivity cannot be overstated—especially when so many rely on these services for work and personal communication. As One NZ continues efforts to restore full service, they face scrutiny from affected customers eager for transparency and effective customer service.
